Welcome to Digital Answers
If you need to contact your bank, we are here to help.
You may need to contact your bank to make a transaction, to query a recent charge on your account, to report your debit or credit card as lost or stolen, or to simply check your account balance. If you are a homeowner, you might need to contact your bank to make a mortgage payment. Or, if you would like to borrow money, then you may wish to contact your bank to apply for a loan.
It is now easier than ever to perform these tasks, thanks to online, mobile and telephone banking services being available to you. These services have revolutionised the way we interact with our money, since they are usually available 24-7. By contrast, branch banking is old-fashioned, since it is only available Monday to Friday between select hours (and that’s providing there’s isn’t a bank holiday).
Telephone Banking Benefits
Through telephone banking, you can:
Hear your account balances: Want to know how much money you have available, including your overdraft? Telephone banking lets you hear your account balances in real-time.
Make payments and transfers: Moving money around through telephone banking is quick, easy and secure. To setup a new payment or transfer, simply select from a list of your payees or set up a new payee.
Order a statement: If you need a bank statement, you can order one on the phone. You can order bank statements from up to six months ago, and you can order historic statements too.
Set up and cancel standing orders and Direct Debits: You can set up or cancel standing orders and Direct Debits with telephone banking. To do this, select the standing order using your phone’s keypad or using your voice if prompted to do so.
Speak to a customer advisor: Should you wish to enquire about your bank accounts or recent account activity, you can hold for an operator who will be able to answer any questions you have.
How do I get with started with telephone banking?
You will need to register with your bank. To do so, you can call your bank or you can email them. Your bank will send out to you a ‘Welcome Pack’, otherwise known as a ‘Security Pack’, in the post which will contain a unique telephone banking security number. This will then be used to access telephone banking each time you call.
As you may have experienced, it can often take several minutes to locate the correct email address, physical address, social media handles and contact numbers for banks.
Our website aims to provide this information to you, to save you time in your day and to ensure that you can connect with the correct department to have your query dealt with swiftly.
On each of our bank contact information web pages, we have published the Freephone contact numbers – and where possible – the geographic contact numbers for telephone banking.
We have also published additional contact information for banks, such as their physical addresses and email addresses, where applicable, to give you a variety of ways to contact your bank.
Calls to 0800 and geographic numbers (for example: 0113) are free from a mobile phone or landline. All companies in the United Kingdom by law must publish an 0800 or another Freephone contact number for their customer service department. Calls to 0843 phone numbers cost 7p per minute plus your phone company’s access charge. Please note: We are not affiliated with or directly related to any of the banks, brands, organisations, individuals or entities listed on our website.
About Digital Answers
Digital Answers is an online directory that lists accurate, up-to-date contact information for telephone banking in the United Kingdom. We specialise in listing accurate contact information for all major banks in the United Kingdom, such as HSBC, RBS, Lloyds, TSB and Natwest.