0800 953 4774
Launched in just 2014, Extra Energy have one simple goal – to offer some of the cheapest fixed energy deals in the country. In that sense, they’ve been a total success.
Born as a sister company to German brand Extra Energie, Extra Energy have grown quickly to serve tens of thousands of customers across the UK in both homes and businesses.
The combined gas and electricity company has received plenty of praise for the price of their tariffs, but it’s also received some criticism for its handling of customer complaints, resolving only 49% of complaints within eight weeks – significantly lower than the 81% average for energy companies in the UK.
Nevertheless, the company continue to attract customers and are set for a bumper year in terms of signups. By visiting the Extra Energy website, you can get quotes for homes or businesses, as well as manage your account, read guides and more. As always though, we’d recommend calling them for the best assistance.
Phone Number: 0800 953 4774
Web Address: http://www.extraenergy.com/
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Address: 4 Hagley Road, Edgbaston, Birmingham, B16 8PE
Email: customercare@extraenergy.com
Via the Extra Energy website, you can log in to your Extra Energy account – a customer service portal where you can view your energy usage, your estimated bill and any changes that are forthcoming to your account. You can also make changes to your plan or make a cancellation.
What you can’t do, however, is lodge an official complaint with the company. To do that, you’ll have to make use of the contact numbers listed on this website. As reported above, the Extra Energy complaints performance isn’t as good as it could be, but the company have recognised this and are moving to improve it every single day.
So, whether you want to move home, deal with billing problems, apply for a job at the company or find out more about Extra Energy tariffs, you’re in the right place. Either follow the links above or get in touch with the Extra Energy team directly, through the numbers listed on this page.