First Direct Telephone Banking

0843 770 5031

Call First Direct telephone banking on 0843 770 5031 or 0345 6100 100. Lines are open 24/7 for existing customers.

If calling from overseas, the number is +44 113 234 5678. You can use telephone banking to check your balance and make payments.

First Direct Telephone Banking Contact Numbers

First Direct Telephone Banking 0843 770 5031
Existing Customers: 0345 6100 100
New Customers 0345 600 24 24
Overseas Customers +44 113 234 5678

Call Charges

First Direct Telephone Banking Opening and Closing Times

First Direct Telephone Banking Available 24/7
Existing Customers: Available 24/7
New Customers Available 24/7
Overseas Customers Available 24/7

Text Message Banking

Set up alerts to give you the details you want when you want them. Text ‘T’ to 07736 24 24 24 to see it in action


  • Existing Mortgage Enquiries: 0345 6100 236
  • New Mortgage enquiries: 0345 6100 103
  • Credit Card Enquiries: 0345 6100 100
  • Minicom: 0345 6100 147

Life Insurance

  • New Enquiries 0345 6100 246
  • Existing Policy Holders 0345 7456 125

Home Insurance

  • New Enquiries: 0345 6100 101
  • Existing Policy Holders: 0345 3006 031
  • Make a Claim: 0345 3006 032

Travel Insurance

  • New Enquiries: 0345 0309 719
  • Existing Policy Holders: 0345 0308 718

Car Insurance

  • Make a Claim: 0344 8001 930
  • Windscreen Damage: 0344 8001 934

Travel Money: 0345 6100 100

Bereavement Support: 0345 6100 147

Registering for Telephone Banking with First Direct

If you have not yet registered for telephone banking with First Direct, you can call the following three numbers: 0843 770 5031, 0345 600 24 24, and 0800 24 24 24. Setting up your account is quick and easy. It takes around 5 minutes to do so, although you may have to wait for a security pack to be posted out to you before you can use telephone banking.

Call Instructions: When you contact First Direct, there is a security feature called ‘Voice ID’ that’s used to verify who you are. This is a voice recognition tool. Voice ID operates seamlessly, to give you telephone banking features without the need for additional security.

Telephone Banking for Existing First Direct Customers

If you have already registered for telephone banking, then you call the any of the following two numbers: 0843 770 5031, and 0345 6100 100. These should connect you straight to First Direct’s telephone banking service. If they do not, then you will be presented with a menu. Simply select ‘telephone banking’ from this menu to get started.

Call Instructions: Have your account number or your customer number handy when you call, so that your details can be quickly verified. Once you have logged-in, you will be able to hear your available balance and setup or make any payments or transfers.

First Direct Help and Support

Help and support is available for you online at the First Direct website here. There’s numerous articles published online for customers, which cover everything from security to help with mortgages, unclaimed assets, and PPI. Here’s some articles to get you started:

First Direct Office Locations

Write to First Direct at any of the following addresses:

First Direct Leeds Office

Customer Relations,
First Direct,
40 Wakefield Road,
LS98 1FD.

First Direct London Office

First Direct,
8 Canada Square,
E14 5HQ,
United Kingdom.

You can also send an email to First Direct at:

First Direct on Social Media


About First Direct

First Direct is a phone and internet only bank serving private customers in the United Kingdom. It is a division of HSBC Bank plc. It provides phone, internet and mobile banking only, so it has no branches; any services that require a branch, such as paying in cheques, have to be accessed at HSBC branches. First Direct has approximately 1.35 million customers. Its headquarters are in Leeds, West Yorkshire, and it operates two call centres: one in Leeds and the other in South Lanarkshire, Scotland. It employs 2,600 people. First Direct offers a range of banking and financial products including bank accounts, mortgages, personal loans, credit cards, savings and investments including ISAs and stocks and shares, and a variety of insurance products including life, car, home and travel insurance.

Key People

– Head of First Direct: Joe Gordon
– Senior Communications Manager: Ben Marquand
– Director of Service: Karen Walker
– Head of Marketing: Zoe Burns-Shore

First Direct opened on October 1st, 1989. At this time it was part of Midland Bank. It became part of HSBC in 1992, as a result of the acquisition of Midland Bank by HSBC. Initially, First Direct only provided telephone banking, but the bank quickly gained a reputation for being among the first banks in the UK to embrace new technologies. It began trials of an internet banking service as far back as 1997, and launched the service nationwide in 2000. It also began to offer banking by SMS text message in May 1999. First Direct is known for offering cash incentives for customers to switch their current accounts to First Direct. The bank has also won numerous awards for customer service including Money Supermarket Supers 2016 (Best for Customer Service) and Winner 2015 (Best Overall Customer Service).

First Direct’s most popular product is its Current Account, followed by its savings accounts. All of the bank’s products can be applied for via its website or by telephone on 0800 242424 or 03 456 002424.