HSBC Telephone Banking

0843 770 5034

Contact HSBC telephone banking on 0843 770 5034 or 03457 404 404. Lines are open Monday to Sunday 8am to 8pm for Regular customers, and 24/7 for HSBC Advance and Premier customers.

These phone numbers are suitable for registering for telephone banking and accessing HSBC’s telephone banking service. Alternatively, you can email for customer support.

HSBC Telephone Banking Numbers

HSBC Telephone Banking 0843 770 5034
General Enquiries 03457 404 404
HSBC Premier Customers 03457 707 070
Overseas Callers +44 1226 260 260

The table of numbers listed above can be used for hsbc advance telephone banking and regular hsbc advance banking. The first number is also suitable for hsbc business telephone banking. For business banking, customers can also contact hsbc by email.

HSBC Telephone Banking Opening and Closing Times

HSBC Telephone Banking 24-hours, 7 days a week
General Enquiries Monday to Sunday 8am to 8pm
HSBC Premier Customers 24-hours, 7 days a week
Overseas Callers 24-hours, 7 days a week

Call Charges

Registering with HSBC for Telephone Banking

HSBC telephone banking contact number

If you have not already registered for telephone banking, call 0345 7404 404 8am to 8pm Monday to Sunday. HSBC Advance customers, and HSBC Premier customers, can call this number 24/7 to set up online banking, and to set up a banking security number.

Call Instructions: This number will connect you to a customer service assistant. Call times vary, although most calls are processed in under 6 minutes.

Registering with HSBC for Business Telephone Banking

Business banking is made simpler with HSBC. If you are a sole trader, you can register for business telephone banking by calling 03457 60 60 60 (text phone 1800 103457 12 55 63), from 8am to 8pm. Once registered, you will be able to access banking on the phone between the hours of 8am and 10pm Monday to Friday.

Call Instructions: Have your customer number to hand so that the customer advisor you speak to can locate your details. Setting up business banking takes just 5 minutes.

HSBC Branch Locator

If you would like to visit your local HSBC branch, you can locate your nearest branch here.

HSBC Business Telephone Banking

The official number for HSBC business telephone banking is 03457 60 60 60, or if you are calling from overseas, you can call +44 1226 260 878.

HSBC Help and Support

Visit the HSBC help and support page for assistance with mobile, telephone and online banking, security, lost or stolen cars, moving abroad, closing an account, and bereavement. Here’s some articles published on the help and support page to get you started:

HSBC Mobile Banking App

You can bank from your smartphone or tablet using HSBC’s mobile app. Available on Google Play and iTunes for Apple devices, the mobile app lets you check your balance, payments, transfers and bill payments quickly and easily. With the app, you can login to your banking from around the world and move money around swiftly. To use the app, you must be registered for internet banking. You can register for online banking here.

HSBC Office Locations

Write to HSBC at any of the following addresses:

HSBC Aberdeen Office

HSBC Private Bank Scotland.
2 Queens Road,
AB15 4ZT.

HSBC Birmingham Office

HSBC Private Bank (UK) Limited,
4th Floor,
120 Edmund Street,
B3 2QZ.

HSBC Bristol Office

HSBC Private Bank (UK) Limited,
3 Rivergate,
Temple Quay,
BS1 6ER.

HSBC Edinburgh Office

HSBC Private Bank Scotland,
76 Hanover Street,
EH2 1HQ.

HSBC Glasgow Office

HSBC Private Bank Scotland,
First Floor,
141 Bothwell Street,
G2 7EQ.

HSBC Leeds Office

HSBC Private Bank (UK) Limited,
4th Floor City Point,
29 King Street,
West Yorkshire,
LS1 2HL.

HSBC London Office

HSBC Private Bank (UK) Limited,
78 St James’s Street,

HSBC Manchester Office

HSBC Private Bank (UK) Limited
4 Hardman Square,
M3 3EB.

HSBC on Social Media


If you contact HSBC on social media, we recommend sending your message on Twitter. The Twitter handle @HSBC_UK_Help is a customer service handle. You can also send an email to

About HSBC


HSBC Bank is a division of HSBC Holdings plc, a British multinational banking and financial services holding company with its worldwide headquarters in London. It is the world’s seventh largest bank and sixth largest public company, with more than 37 million customers in over 70 countries and territories worldwide. HSBC offers banking and financial products and services to both personal and corporate customers. It employs a total of 85,000 people globally. In the UK, it operates 1,100 branches in England and Wales. The products and services it offers include current and savings accounts, mortgages, car finance, personal loans, credit cards, pensions, investment management and a variety of insurance products including home, life, car and travel insurance.

Key People

– CEO, HSBC Bank plc: Antonio Simoes
– Head of HSBC UK and Deputy CEO, HSBC Bank plc: Nigel Hinshelwood
– Head of Retail Banking and Wealth Management, Europe and UK: Francesca McDonagh
– Head of Global Banking and Markets, Europe and UK: Jose-Luis Guerrero
– Head of Commercial Banking, Europe and UK: Ian Stuart
– Head of Private Bank, UK: Chris Allen

The Hongkong and Shanghai Bank was established in Hong Kong in 1865, although its UK operation was a dormant, non-trading company until 1991. However, HSBC can trace its UK roots back to 1836, when the Birmingham and Midland Bank (later Midland Bank) was established by Charles Geach in Union Street, Birmingham. The bank initially catered for local craftsmen and businesses. Its first branch opened in Stourbridge in 1851. By 1898 it was one of the four largest banks in the UK and it relocated its headquarters to London. In 1958 it became the first UK bank to offer unsecured personal loans. It introduced cheque guarantee cards in 1966, another UK first. In 1989 it opened its telephone-only offshoot, First Direct. Midland Bank was acquired by the HSBC Group in 1992, rebranding as HSBC in 1999.

HSBC’s most popular products are its range of current accounts and its savings and investment options. Further details about all the products and service it offers and how to register for them can be found on the bank’s website or by calling into any of its branches.