HSBC Telephone Banking

0843 770 5034

Contact HSBC telephone banking on 0843 770 5034 or 03457 404 404. Lines are open Monday to Sunday 8am to 8pm for Regular customers, and 24/7 for HSBC Advance and Premier customers.

These phone numbers are suitable for registering for telephone banking and accessing HSBC’s telephone banking service. Alternatively, you can email ukhelp@hsbc.com for customer support.

HSBC Telephone Banking Numbers

DEPARTMENT NUMBER
HSBC Telephone Banking 0843 770 5034
General Enquiries 03457 404 404
HSBC Premier Customers 03457 707 070
Overseas Callers +44 1226 260 260

Call Charges

The table of numbers listed above can be used for hsbc advance telephone banking and regular hsbc advance banking. The first number is also suitable for hsbc business telephone banking. For business banking, customers can also contact hsbc by email.

HSBC Telephone Banking Opening and Closing Times

DEPARTMENT NUMBER
HSBC Telephone Banking 24-hours, 7 days a week
General Enquiries Monday to Sunday 8am to 8pm
HSBC Premier Customers 24-hours, 7 days a week
Overseas Callers 24-hours, 7 days a week

Registering with HSBC for Telephone Banking

HSBC telephone banking contact number

If you have not already registered for telephone banking, call 0345 7404 404 8am to 8pm Monday to Sunday. HSBC Advance customers, and HSBC Premier customers, can call this number 24/7 to set up online banking, and to set up a banking security number.

Call Instructions: This number will connect you to a customer service assistant. Call times vary, although most calls are processed in under 6 minutes.

Registering with HSBC for Business Telephone Banking

Business banking is made simpler with HSBC. If you are a sole trader, you can register for business telephone banking by calling 03457 60 60 60 (text phone 1800 103457 12 55 63), from 8am to 8pm. Once registered, you will be able to access banking on the phone between the hours of 8am and 10pm Monday to Friday.

Call Instructions: Have your customer number to hand so that the customer advisor you speak to can locate your details. Setting up business banking takes just 5 minutes.

HSBC Branch Locator

If you would like to visit your local HSBC branch, you can locate your nearest branch here.

HSBC Business Telephone Banking

The official number for HSBC business telephone banking is 03457 60 60 60, or if you are calling from overseas, you can call +44 1226 260 878.

HSBC Business Telephone Banking

The official number for HSBC business telephone banking is 03457 60 60 60, or if you are calling from overseas, you can call +44 1226 260 878.

HSBC Premier Accounts

The Premier account contact number for existing customers is: 03456 70 70 70

The Premier account contact number for new customers is a freephone number: 0800 328 1296

An advisor is always at hand to discuss eligibility and the benefits of a HSBC premier account. To save you time, these are the current requirements.

  • You need savings or investments of at least £50,000 with HSBC in the United Kingdom
  • You must have a personal annual income of at least £100,000 and either a mortgage, investment product, life insurance or protection product with HSBC in the United Kingdom.

Additional requirements

  • 18 years’ or older
  • UNITED KINGDOM residential address
  • Proof of identity plus one month’s bank statements
  • Pass a credit check
  • UNITED KINGDOM Resident

HSBC PREMIER BANKING DEPARTMENT      

  • New HSBC Customers – United Kingdom: 0800 328 1296
  • New HSBC Customers – International: +44 800 328 1296
  • Existing HSBC Customers – United Kingdom: 03457 70 70 70
  • Existing HSBC Customers – International:       +44 800 328 1296
  • Existing HSBC Premier Customers – United Kingdom: 03457 70 70 70
  • Existing HSBC Premier Customers – International: +44 800 328 1296

Business Internet Banking

  • United Kingdom: 0345 602 2014 Monday to Sunday, 8am-10pm
  • International +44 179 249 6941 Monday to Sunday, 8am-10pm
  • Textphone & Lost Card Textphone: 0345 712 5563 Monday to Sunday, 8am-10pm
  • Telephone Banking: 0345 760 6060 Monday to Sunday, 8am-10pm
  • International Telephone Banking: +44 122 626 0878 Monday to Sunday, 8am-10pm
  • Open a Business Account (UK): 0800 731 8904 Monday to Sunday, 8am-10pm
  • Open a Business Account (International): +44 20 7991 0538 Monday to Sunday, 8am-10pm

HSBC Lost or Stolen Card helpline – 0345 600 7010

A HSBC staff member will cancel your card and issue you with a new one and a replacement PIN number to be delivered to your home address. The helpline is open 24 hours.

If you are abroad, there is a different number: +44 1442 422 929. This has reverse charges applied to it so will be free of charge for you.

HSBC Credit Card – 0800 032 4735

This is the number to find out the current APR, purchase rates and credit limits. Lines are open from 8am to 10pm every day, except Christmas Day, Boxing Day and New Year’s Day.

Eligibility Criteria

  • An income or pension of at least £8,500 PA
  • 18 Years’ or over
  • Not a HSBC basic account holder

Call 03457 404 404 to find the address of your local branch if you want a face to face discussion about a HSBC credit card. You will need to bring photo identification, proof of address and a recent bank statement.

HSBC Mortgages: 0800 032 4706

This is the general number for the specialist mortgage team to discuss the terms, conditions and possibilities for taking out a HSBC

HSBC Loans – 0800 032 4735

This is the general number for the HSBC loans team. The number is applicable to both prospective and existing customers for a HSBC loan.

Graduate/Career Development Loan Department: 0800 032 4735

This is for graduates looking to finance higher education with a commercial bank loan. HSBC’s graduate loans are offered exclusively to existing customers and the application requirements are –

  • You must have an HSBC current account
  • Be at least 18 years of age
  • A UK resident and within 5 years of graduation.

Customers looking for a career development loan can also contact the National Careers Service for an application pack on 0844 893 2911

HSBC Advance Worldwide Travel Insurance

The numbers for HSBC Advance travel insurance policies are as follows –

  • Medical Emergency Assistance Helpline: 01603 605 142
  • Travel Claims Helpline: 01603 604 960
  • Legal Expenses Claims & Advice Helpline: 01603 208 533
  • Medical Assessment – Pre-existing medical conditions: 0800 051 7142
  • Travel Assistance (not claims or queries):01603 605 20

HSBC Advance 24 Hour Motor Breakdown Assistance: 0800 587 9809

This is the number to request immediate call-out assistance. You will need the following

  • The exact location of you and the vehicle
  • Registration number for vehicle
  • Contact telephone number

This freephone number is open 24 hours a day.

HSBC Advance Mobile Phone Insurance – 0330 102 1918

HSBC’s advance mobile phone insurance is in fact provided by Allianz insurance, so a call to 0330 102 1918 will be directed to the latter company. You will typically need the following information –

  • Mobile phone number
  • The make and model of your mobile phone
  • Proof of ownership
  • For theft claims, the crime reference number and the name of the police station it was reported to
  • The time and date of the incident
  • For loss and theft claims, the network provider barred the time and date that the mobile phone
  • A payment method to pay any required excess.

Allianz is available to be contacted from 8am – 8pm Monday to Friday, and 9am – 4pm Saturday, but please be aware that the line is closed on Sundays.

HSBC Head Office – 020 7991 8888

The line is open during the hours 8am – 10pm, Monday to Sunday.

HSBC Complaints

HSBC have numerous ways to make a complaint depending on your status

  • Personal Banking Customers: 03457 404 404
  • Premier Banking Customers: 03457 70 70 70
  • Business Banking Customers: 03457 60 60 60
  • Non-HSBC Customers: 0345 604 0626

If you prefer a contact form or email then please go here.

If your preference is the post then write to:

Customer Complaints

HSBC,
8 Canada Square,
London,
E14 5HQ,

Consolidated List of HSBC Contact Numbers

  • HSBC Telephone Banking Number: 0843 770 5034
  • HSBC Customer Service: 0345 740 4404
  • HSBC New Accounts: 0345 60 40 626
  • International New Accounts: +44 122 62 61 010
  • Premier Accounts for New HSBC customers: 0800 328 1296
  • Premier Accounts for New HSBC customers, outside the UK: +44 800 328 1296
  • Premier Accounts for existing HSBC Customers: 0347 70 70 70
  • Premier Accounts for existing HSBC customers outside the UK: +44 800 328 1296
  • Existing HSBC Premier Account Customers: 03457 70 70 70
  • Existing HSBC Premier Customers, outside the UK: +44 800 328 1296
  • HSBC Business Internet Banking Support: 0345 602 2014
  • HSBC Business Internet Banking, outside the UK: +44 179 249 6941
  • HSBC Business Internet Banking Text-phone: 03457 125 563
  • HSBC Business Telephone Banking: 0345 760 6060
  • HSBC Business Telephone Banking, outside the UK: +44 122 6260 878
  • Open a HSBC Business Account: 0800 731 8904
  • Open a HSBC Business Account from outside the UK: +44 20 7991 0538
  • Lost Card helpline: 0345 600 7010
  • Lost Card helpline – Outside UK: +44 1442 422929
  • HSBC Credit Cards:  0800 032 4735
  • HSBC Mortgages: 0800 032 4706
  • HSBC Loans: 0800 032 4735
  • HSBC Graduate Loans: 0800 032 4735
  • National Careers Service: 0844 893 2911
  • Travel Claims: 01603 604 960
  • Legal Expenses Claims: 01603 208 533
  • Motor Breakdown Assistance: 0800 587 9809
  • Allianz Insurance: 0330 102 1918
  • HSBC Head Office: 020 7991 8888
  • HSBC Savings Accounts: 03457 404 404
  • Personal Banking Customer Complaints: 03457 404 404
  • Premier Banking Customers Complaints: 03457 70 70 70
  • Business Banking Customers Complaints: 03457 60 60 60
  • Non-HSBC Customers Complaints: 03456 040 626

HSBC Help and Support

Visit the HSBC help and support page for assistance with mobile, telephone and online banking, security, lost or stolen cars, moving abroad, closing an account, and bereavement. Here’s some articles published on the help and support page to get you started:

HSBC Mobile Banking App

You can bank from your smartphone or tablet using HSBC’s mobile app. Available on Google Play and iTunes for Apple devices, the mobile app lets you check your balance, payments, transfers and bill payments quickly and easily. With the app, you can login to your banking from around the world and move money around swiftly. To use the app, you must be registered for internet banking. You can register for online banking here.

HSBC Office Locations

Write to HSBC at any of the following addresses:

HSBC Aberdeen Office

HSBC Private Bank Scotland.
2 Queens Road,
Aberdeen,
AB15 4ZT.

HSBC Birmingham Office

HSBC Private Bank (UK) Limited,
4th Floor,
120 Edmund Street,
Birmingham,
B3 2QZ.

HSBC Bristol Office

HSBC Private Bank (UK) Limited,
3 Rivergate,
Temple Quay,
Bristol,
BS1 6ER.

HSBC Edinburgh Office

HSBC Private Bank Scotland,
76 Hanover Street,
Edinburgh,
EH2 1HQ.

HSBC Glasgow Office

HSBC Private Bank Scotland,
First Floor,
141 Bothwell Street,
Glasgow,
G2 7EQ.

HSBC Leeds Office

HSBC Private Bank (UK) Limited,
4th Floor City Point,
29 King Street,
Leeds,
West Yorkshire,
LS1 2HL.

HSBC London Office

HSBC Private Bank (UK) Limited,
78 St James’s Street,
London,
SW1A 1JB.

HSBC Manchester Office

HSBC Private Bank (UK) Limited
4 Hardman Square,
Spinningfields,
Manchester,
M3 3EB.

HSBC on Social Media

TwitterFacebookLinkedInYouTube

If you contact HSBC on social media, we recommend sending your message on Twitter. The Twitter handle @HSBC_UK_Help is a customer service handle. You can also send an email to ukhelp@hsbc.com.

About HSBC

HSBC

HSBC Bank is a division of HSBC Holdings plc, a British multinational banking and financial services holding company with its worldwide headquarters in London. It is the world’s seventh largest bank and sixth largest public company, with more than 37 million customers in over 70 countries and territories worldwide. HSBC offers banking and financial products and services to both personal and corporate customers. It employs a total of 85,000 people globally. In the UK, it operates 1,100 branches in England and Wales. The products and services it offers include current and savings accounts, mortgages, car finance, personal loans, credit cards, pensions, investment management and a variety of insurance products including home, life, car and travel insurance.

Key People

– CEO, HSBC Bank plc: Antonio Simoes
– Head of HSBC UK and Deputy CEO, HSBC Bank plc: Nigel Hinshelwood
– Head of Retail Banking and Wealth Management, Europe and UK: Francesca McDonagh
– Head of Global Banking and Markets, Europe and UK: Jose-Luis Guerrero
– Head of Commercial Banking, Europe and UK: Ian Stuart
– Head of Private Bank, UK: Chris Allen

The Hongkong and Shanghai Bank was established in Hong Kong in 1865, although its UK operation was a dormant, non-trading company until 1991. However, HSBC can trace its UK roots back to 1836, when the Birmingham and Midland Bank (later Midland Bank) was established by Charles Geach in Union Street, Birmingham. The bank initially catered for local craftsmen and businesses. Its first branch opened in Stourbridge in 1851. By 1898 it was one of the four largest banks in the UK and it relocated its headquarters to London. In 1958 it became the first UK bank to offer unsecured personal loans. It introduced cheque guarantee cards in 1966, another UK first. In 1989 it opened its telephone-only offshoot, First Direct. Midland Bank was acquired by the HSBC Group in 1992, rebranding as HSBC in 1999.

HSBC’s most popular products are its range of current accounts and its savings and investment options. Further details about all the products and service it offers and how to register for them can be found on the bank’s website or by calling into any of its branches.