NEFF Customer Service

0843 248 3031

Call Monday – Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm for engineer appointments. 

Please note: NEFF is BSH Home Appliances. When you call, you will be connected to BSH Home Appliances. This is normal.

NEFF is a German manufacturer of premium kitchen appliances with headquarters in Munich, Germany. NEFF UK is the division that serves the United Kingdom. NEFF has a rich history dating back 140 years. Today, they are considered one of the finest brands of kitchen appliances. Their products include ovens, steam ovens, hobs, microwaves, extractor hoods, fridges, freezers, dishwashers, washing machines and built-in coffee machines. If you need to contact NEFF customer service for support, call 0344 892 8989 or 0843 248 3031. These numbers are also suitable for general enquiries.

NEFF Contact Numbers 0843 248 3031

Call NEFF customer service by department with the following numbers:

Customer service 0843 248 3031
Book an engineer 0344 892 8989
Spare parts helpline 0344 892 8989
Warranty extensions 0800 519 2115
Republic of Ireland (01) 4502655.

Calls to 03 numbers cost no more than national rate calls. Calls to 0800 numbers are free from a mobile or landline in the UK. Calls to 0843 numbers cost 7p per minute plus your phone company’s access charge. You can find out the access charge for 0843 numbers from your phone provider. We are not affiliated with NEFF, BSH HOME APPLIANCES LTD or BSH Hausgeräte GmbH.  

For general enquiries, engineer bookings and sales, the best customer service number for NEFF is 0344 892 8989. This contact number is also suitable for technical support, ordering spare parts and for extending your warranty. When you call NEFF on this number, the automatic system will say “welcome to BSH Home Appliances Ltd”. This is normal. NEFF is operated by BSH Home Appliances Ltd in the United Kingdom.

NEFF Customer Service

NEFF’s customer service is based in the United Kingdom, although they also have call centres in Germany. NEFF is considred to be one of the best kitchen appliance brands for customer service, with favourable customer reviews. If you require technical support for your NEFF oven, hob, fridge or freezer, call 0344 892 8989 to speak to an advisor.

NEFF Warranty Claims

If your NEFF kitchen appliance is faulty or broken, you can make a warranty claim by calling 0843 248 3031 or 0344 892 8989.

All NEFF appliances come with a two-year manufacturers warranty as standard. This protects appliances from faults and defects arising from faulty workmanship. Please note: The two-year warranty does not extend to fragile items made from glass or cosmetic parts or consumable items, such as light bulbs. If you are unsure about the legitimacy of your warranty claim, it is best to speak to a NEFF customer service advisor.

Order NEFF Spare Parts

Need spare parts for your NEFF applicance? You can order spare parts by calling 0344 892 8989. You can order spare parts for all NEFF appliances, including most discontinued models. If you are unsure of which spare parts you need, you can perform a search on the NEFF website here. Simply enter your appliance’s E-Nr number to get started. If you cannot find the E-Nr number, then you should call NEFF on 0344 892 8989 to order spare parts.

NEFF Contact Information

If you want to write to NEFF’S Munich headquarters, you can write to the following address in Germany:

BSH Hausgeräte GmbH – NEFF,
Carl-Wery-Str. 34,
81739 Munich,

If you want to call the BSH Hausgeräte GmbH (NEFF) head office, you can do so with the following number:

+49 89 4590-01

NEFF Email Addresses

The corporate email address for NEFF is:

NEFF Online Support and Advice

Need product support for your NEFF appliance? You can find various guides on the NEFF website to help you. We have provided handy links for these below, to assist you in your search for support (click on the links below for online NEFF support):

Oven cleaning tipsAppliance assistant log inCeramic hobsGas hobsCleaning steam cookerCleaning microwave

If you require an instruction manual for your NEFF kitchen appliance, you can download an instruction manual from the NEFF website here. Please note that to use this service you must first login to your online account using your email address and password.

About NEFF

The first NEFF workshop was setup in 1877 in Germany’s Baden-Württemberg province by Carl Neff and 6 loyal partners. There, the first NEFF ovens were designed. They were made with iron, while fancier models boasted ceramic decoration. The very first NEFF stoves were coal burning stoves, which is typical of the time period. Then, in 1919, NEFF built the first patented gas oven, a new technology that eliminated the need for dirty coal. The first electric NEFF stove was made in the 1970s, which was when the electric revolution took hold in the home and kitchen appliance market. NEFF, of course, produced some of the finest electric stoves of the 70s and hasn’t looked back since.

Neff has a rich history dating back to 1877, when the company was founded by Carl Andreas Neff. Carl Andreas Neff was an entrepreneur with a keen eye for new technology. Back then, ovens were mainly powered by coal. In fact, it wasn’t until 1833 that the first oven capable of burning anthracite coal was made. Over thirty years, the Neff company perfected the manufacture of coal burning stoves and became a household name in Germany. However, by 1915, the company was already developing gas-powered stoves, and they perfected the technology in 1919.

Today, the NEFF brand is renowned for quality, and the NEFF name is synonymous with premium kitchen appliances. NEFF is a subsidiary of BSH Hausgeräte GmbH.

NEFF Product Range

The NEFF product range consists of over 100 products, which include ovens, steam ovens, compact ovens, ceramic hobs, gas hobs, induction hobs, cookers, microwaves, built-in coffee machines, extractor hoods, fridges, freezers, dishwashers, washing machines and tumble dryers. The product range is vast, with some of the most popular models being:


  • B47CR32N0B Single Oven
  • C17FS32N0B Single Steam Oven
  • U17S32N5GB Built-in Double Oven
  • C28MT27N0B Single Microwave Oven


  • T16FK40X0 Ceramic Hob
  • T26DA59N0 Gas Hob
  • T56FD50X0 Induction Hob
  • N23TA29N0 Domino Hob

Fridges and Freezers

  • KI7863D30G Built-in Fridge Freezer
  • KA3923I20G Free-standing American Fridge Freezer
  • GI7813E30G Built-in freezer
  • KI2822S30G Built-in Fridge with Sliding Hinge

Call NEFF Customer Service on 0843 248 3031 or 0344 892 8989 for all general and sales enquiries. NEFF is operated by BSH Home Appliances in the United Kingdom. When you call NEFF customer service on any of the numbers listed on this page, you will be connected to BSH Home Appliances. This is perfectly normal.